Using the SPED website
Choose the Personal or Business Shipping pathway and use the homepage Quick Tools.
3 articles →SPED Help Centre
How can we help?
Search clear answers about shipping, tracking, pricing, accounts, and getting support.
Getting started
Use the website Login link to open the Customer Portal and recover or change a password when needed.
2 articles →Tracking and delivery
Track an AWB from the homepage or the dedicated public Tracking page.
2 articles →Plans, prices, and services
Get a shipment estimate, review the price breakdown, and continue to secure booking and payment.
6 articles →Support, authorization, and business accounts
Submit website, delivery, support, pricing, or service feedback through Help & Forms.
4 articles →Browse Answers
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Where should I start on the SPED homepage?
Choose the Personal or Business Shipping pathway and use the homepage Quick Tools.
Read answer →What is available under Personal Shipping?
Review the services and booking tools available for personal shipments.
Read answer →What is available under Business Shipping?
Review delivery, payment collection, warehousing, brokerage, integration, and insurance options for businesses.
Read answer →How do I sign in?
Use the website Login link to open the Customer Portal and recover or change a password when needed.
Read answer →Can I book immediately after creating my account?
Customers may begin booking after registration, including outside normal business hours.
Read answer →How do I track a shipment?
Track an AWB from the homepage or the dedicated public Tracking page.
Read answer →What do the public tracking-page statuses mean?
Understand the public tracking milestones and estimated-delivery messages.
Read answer →How do I use the Shipping Calculator?
Get a shipment estimate, review the price breakdown, and continue to secure booking and payment.
Read answer →Are calculator results and online prices final?
Online prices remain estimates until shipment details and service availability are validated.
Read answer →What weight is included with my plan?
Prepaid plans cover up to 15 lb, while PAYG rates include up to 30 lb.
Read answer →Which delivery services are available?
Compare Domestic Economy, Next Day, Same Day, Time Sensitive, and Special Day services.
Read answer →How long does Corporate delivery take?
Corporate plans have a standard 1–2-business-day service with faster options subject to confirmation.
Read answer →What does an international shipping price include?
Understand which shipping and destination charges may remain payable on international shipments.
Read answer →How do I send a suggestion or feedback?
Submit website, delivery, support, pricing, or service feedback through Help & Forms.
Read answer →What contact details and opening hours appear on the website?
Find the SPED PBX, WhatsApp, email, address, and normal opening hours.
Read answer →Why should a business customer sign in before booking?
Sign in so approved business rates, permissions, and available services can be applied.
Read answer →When must I pay for a procurement booking?
Secure online payment is required before confirmation when SPED must pay a third party in advance.
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